CCA Foundations course · Page 7 of 8 · ← Back to all courses · 4 of these 6 scenarios appear on each exam. For each, learn the key decisions and the anti-patterns (every wrong answer is built from those).
1. Customer Support Resolution Agent
Domains: D1, D2, D5
Key decisions: when to escalate vs attempt resolution · structured MCP errors with isError/errorCategory · PreToolUse hook for a refund threshold · context preservation across long conversations · case-facts block for exact amounts.
Anti-patterns (wrong answers): silent suppression of timeouts · sentiment-based escalation · generic error responses.
2. Code Generation with Claude Code
Domains: D3, D5
Key decisions: CLAUDE.md hierarchy and where standards live · plan mode for complex tasks · skills with context: fork for verbose workflows · independent review instance.
Anti-patterns: self-review by the same session · team standards in personal config · /compact losing exact values.